Managing 2-day shipping across multiple channels can be problematic for retailers, requiring careful planning and execution. With the rising demand for fast and reliable shipping, meeting customer expectations while maintaining efficient operations is a daunting task. This article discusses common pain points associated with managing 2-day shipping that inconvenience both customers and online business owners.
We highlight tried and tested strategies to help sellers overcome these issues, such as utilizing Zentail's multichannel eCommerce listing software. From inventory management to order fulfillment, the software offers a comprehensive solution that simplifies the complexities of managing 2-day shipping across multiple sales channels, ultimately improving the customer experience and boosting sales. Here is how to overcome common issues of managing 2-day shipping across multichannel eCommerce selling.
1. Order Fulfillment
This is a common challenge for online sellers who offer 2-day shipping across multiple channels. When orders exceed available inventory, keeping track of all sales can be difficult, resulting in delayed or incomplete shipments. This can harm the positive customer experience you're trying to create or worse, damage your brand's reputation.
Using multichannel inventory management software can help eCommerce business owners combat order fulfillment issues. The software provides a comprehensive view of all orders and shipments across multiple channels, easing the managing of inventory and discharging of orders. You can receive real-time inventory updates, track shipments, and even automate certain aspects of the fulfillment process.
Ecommerce sellers can proactively enhance order fulfillment by investing in an innovative inventory management system. This will help them implement strict inventory tracking protocols and establish clear communication channels with suppliers or fulfillment partners to provide a seamless customer experience and build a loyal client base.
2. Managing Returns
No eCommerce seller wants to see product returns, but they are inevitable because customers will be dissatisfied for various reasons. Keeping track of returns is a significant aspect of running an online store because it can help you minimize and manage them more effectively in the future. Employ several strategies to set expectations for your customers, such as having a clear return policy highlighting how to initiate a return and the time frame in which returns are acceptable.
When a client sends back an item and is eligible for a refund, process the order promptly and perhaps offer refund options, such as in-store credit or free shipping, to help satisfy them. A customer-friendly returns policy can be a powerful marketing tool, helping to build trust and loyalty with your customers over time.
Most importantly, have a centralized inventory management system to help you pinpoint the origin of most shipping problems. By tracking inventory across multiple channels and marketplaces, you can quickly restock returned items and identify trends or patterns that may indicate underlying concerns with your products or processes.
3. Inventory Synchronization
Keeping inventory in sync can significantly challenge online business owners selling across multiple channels. This is because every channel has its own inventory management system, and ensuring inventory is accurate across all platforms becomes taxing. As a result, overselling or underselling can occur, leading to customer dissatisfaction and lost revenue.
It also takes time to update inventory levels across all channels, especially if updated manually, which can be time-consuming for an online store with a sizable inventory. Delays in updating inventory can lead to missed sales opportunities or stockouts. To address these challenges, online retailers can leverage multichannel eCommerce management software such as Zentail.
Sellers can manage inventory levels across multiple channels from a single dashboard, saving time and reducing human errors. Zentail also enables online business owners to automatically update inventory levels, decreasing the risk of overselling or underselling for an efficient inventory management process.
4. Tracking Online Orders
Customers today prefer the autonomy of tracking their orders, from when they make a purchase to the time it arrives at their doorstep, and understandably so. Establishing a multichannel marketplace management system can help sellers keep track of all orders internally and provide customers with customized updates when their packages are shipped or delivered. This can include tracking numbers and estimated arrival dates, which is pivotal for customer satisfaction and retention.
Ensuring your multichannel selling software integrates with your shipping and inventory management software can also aid in the resolution of problems that may arise in transit, such as lost or delayed consignment. By knowing the location of each order, online retailers can take appropriate steps, like offering the customer a replacement or filing a claim with the shipping company.
5. Make that 2-Day Tag Visible - Easily
Automatically add the 2-day tag to applicable listings for higher organic rankings and buy-box win rates! Scaling an eCommerce business can be a very successful experience; however, managing several product listings across different marketplaces or platforms can be a costly headache. Making a change to one listing requires you to make a change to the listing that resides on another marketplace - to scale effectively, multichannel selling solutions reduce manual effort drastically. And simple things like the ability to automatically add that 2-day shipping tag (that's you Walmart Sellers!) increases conversion rates.
You can get the most out of your listings by using targeted keywords in your descriptions and ensuring your listing complies with the marketplace you're selling on. If this seems too much to keep up with, consider using multi channel listing software. It can help you manage all the product data demands of running an online store for a streamlined listing automation experience.
Automate Shipping Process Management With Multichannel Marketplace Management Software
Managing 2-day shipping across multiple channels can be demanding, but it's not impossible. Zentail's multi channel inventory management software features workflow automation to keep listings optimized, inventory synchronized, and orders flowing. The system helps online business owners to scale, minus the complexities of managing multi channel selling, ensuring retailers provide quality service to their customers every time.
With established integrations to shipping and inventory management systems - you can have inventory, shipping and product listings that comply with marketplace style guides in one place - improving visibility and reducing errors.
Workflow automation makes managing your listings, inventory, and orders easier across multiple channels. It also helps you synchronize your shipping strategies so orders flow smoothly as you grow your business. Learn more about managing your inventory in our free eBook on Inventory Management Best Practices for Multichannel Sellers.
Schedule time with a Zentail expert to see how we can transform your Ecommerce business.