effective as of March 21, 2017
HD Trade Services, Inc. (“Zentail” or the “Company”) is committed to protecting the privacy of individuals who visit the Company’s Web sites (“Visitors”), individuals who register to use the Services as defined below (“Customers”). This Privacy Statement describes Zentail’s privacy practices in relation to the use of the Company’s Web sites and the related applications and services offered by Zentail (collectively, the “Services”).
1. Web sites covered
This Privacy Statement covers the information practices of Web sites that link to this Privacy Statement, including: https://www.zentail.com http://insider.zentail.com (collectively referred to as “Zentail’s Web sites” or “the Company’s Web sites”).
Zentail’s Web sites may contain links to other Web sites. The information practices or the content of such other Web sites is governed by the privacy statements of such other Web sites. The Company encourages you to review the privacy statements of other Web sites to understand their information practices.
2. Information collected
When expressing an interest in obtaining additional information about the Services, or registering to use the Web sites or other Services, or registering for an event, Zentail requires you to provide the Company with personal contact information, such as name, company name, address, phone number, and email address (“Required Contact Information”). When purchasing the Services or registering for an event, Zentail may also require you to provide the Company with financial qualification and billing information, such as billing name and address, credit card number, and the number of employees within the organization that will be using the Services (“Billing Information”). Zentail may also ask you to provide additional information, such as company annual revenues, number of employees, or industry (“Optional Information”). When Visitors apply for a job with the Company, Zentail may also require you to submit additional personal information as well as a resume or curriculum vitae (“Applicant Information”). Required Contact Information, Billing Information, Applicant Information, Optional Information and any other information you submit to Zentail to or through the Services are referred to collectively as “Data.”
As you navigate the Company’s Web sites, Zentail may also collect information through the use of commonly—used information—gathering tools, such as cookies and Web beacons (“Web Site Navigational Information”). Web Site Navigational Information includes standard information from your Web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, and the actions you take on the Company’s Web sites (such as the Web pages viewed and the links clicked). For additional information about the collection of Web Site Navigational Information by Zentail and others, please click here.
3. Use of information collected
The Company uses Data about Zentail Customers to perform the services requested. For example, if you fill out a “Request a Demo” Web form, the Company will use the information provided to contact you about your interest in the Services.
The Company may also use Data about Zentail Customers for marketing purposes. For example, the Company may use information you provide to contact you to further discuss your interest in the Services and to send you information regarding the Company, its affiliates, and its partners, such as information about promotions or events.
Zentail uses credit card information solely to check the financial qualifications and collect payment from Customers.
Zentail uses Web Site Navigational Information to operate and improve the Company’s Web sites. The Company may also use Web Site Navigational Information alone or in combination with Data about Zentail Customers to provide personalized information about the Company.
4. Web Site Navigational Information
Cookies, Web Beacons and IP Addresses
Zentail uses commonly—used information—gathering tools, such as cookies and Web beacons, to collect information as you navigate the Company’s Web sites (“Web Site Navigational Information”). This section describes the types of Web Site Navigational Information used on the Company’s Web sites and how this information may be used.Cookies
The following sets out how Zentail.com uses different categories of cookies and your options for managing cookies’ settings:Required cookies
Required cookies enable you to navigate the Company’s Web sites and use its features, such as accessing secure areas of the Web sites and using Zentail Services.
Because required cookies are essential to operate the Company’s Web sites and the Services, there is no option to opt out of these cookies.Performance cookies
These cookies collect information about how Visitors use our Web site, including which pages visitors go to most often and if they receive error messages from certain pages. These cookies do not collect information that individually identifies a Visitor. All information these cookies collect is aggregated and anonymous. It is only used to improve how the Company’s Web site functions and performs.
From time—to—time, Zentail engages third parties to track and analyze usage and volume statistical information from individuals who visit the Company’s Web sites. Zentail may also utilize Flash cookies for these purposes.Functionality cookies
Functionality cookies allow the Company’s Web sites to remember information you have entered or choices you make (such as your username, language, or your region) and provide enhanced, more personal features. These cookies also enable you to optimize your use of Zentail’s Services after logging in. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize.
Zentail uses local shared objects, also known as Flash cookies, to store your preferences or display content based upon what you view on our Web sites to personalize your visit.
Note that opting out may impact the functionality you receive when Zentail’s Web sites.Targeting or Advertising cookies
Zentail uses Web beacons alone or in conjunction with cookies to compile information about Customers and Visitors’ usage of the Company’s Web sites and interaction with emails from the Company. Web beacons are clear electronic images that can recognize certain types of information on your computer, such as cookies, when you viewed a particular Web site tied to the Web beacon, and a description of a Web site tied to the Web beacon. For example, Zentail may place Web beacons in marketing emails that notify the Company when you click on a link in the email that directs you to one of the Company’s Web sites. Zentail uses Web beacons to operate and improve the Company’s Web sites and email communications.IP Addresses
When you visit Zentail’s Web sites, the Company collects your Internet Protocol (“IP”) addresses to track and aggregate non-personal information. For example, Zentail uses IP addresses to monitor the regions from which Customers and Visitors navigate the Company’s Web sites.
Zentail also collects IP addresses from Customers when they log into the Services as part of the Company’s “Identity Confirmation” and “IP Range Restrictions” security features.
Zentail.com also collects IP addresses from Customers when they log into the Services as part of the Company’s “Identity Confirmation” and “IP Range Restrictions” security features.Social Media Features
Currently, various browsers — including Internet Explorer, Firefox, and Safari — offer a “do not track” or “DNT” option that relies on a technology known as a DNT header, which sends a signal to Web sites’ visited by the user about the user's browser DNT preference setting. Zentail does not currently commit to responding to browsers' DNT signals with respect to the Company's Web sites, in part, because no common industry standard for DNT has been adopted by industry groups, technology companies or regulators, including no consistent standard of interpreting user intent. Zentail takes privacy and meaningful choice seriously and will make efforts to continue to monitor developments around DNT browser technology and the implementation of a standard.
5. Public forums, refer a friend, and customer testimonials
Zentail may provide bulletin boards, blogs, or chat rooms on the Company’s Web sites. Any personal information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. Zentail is not responsible for the personal information you choose to submit in these forums.
Customers and Visitors may elect to use the Company’s referral program to inform friends about the Company’s Web sites. When using the referral program, the Company requests the friend’s name and email address. Zentail will automatically send the friend a one–time email inviting him or her to visit the Company’s Web sites. Zentail does not store this information.
Zentail posts a list of Customers and testimonials on the Company’s Web sites that contain information such as Customer names and titles. Zentail obtains the consent of each Customer prior to posting any information on such a list or posting testimonials.
6. Sharing of information collected
Zentail may share Data about Zentail Visitors and Customers with the Company’s contracted service providers so that these service providers can provide services on our behalf. Without limiting the foregoing, Zentail may also share Data about Zentail Visitors and Customers with the Company’s service providers to ensure the quality of information provided, and with third–party social networking and media Web sites, such as Facebook, for marketing and advertising on those Web sites. Unless described in this Privacy Statement, Zentail does not share, sell, rent, or trade any information with third parties for their promotional purposes.Zentail Affiliates
The Company may share Data about Zentail Customers with other companies in order to work with them, including affiliates of the Zentail corporate group. For example, the Company may need to share Data about Zentail Customers for customer relationship management purposes.Business Partners
From time to time, Zentail may partner with other companies to jointly offer products or services. If you purchase or specifically express interest in a jointly–offered product or service from or through Zentail, the Company may share Data about Zentail Customers collected in connection with your purchase or expression of interest with our partner(s). Zentail does not control our business partners’ use of the Data about Zentail Customers we collect, and their use of the information will be in accordance with their own privacy policies. If you do not wish for your information to be shared in this manner, you may opt not to purchase or specifically express interest in a jointly offered product or service.Third Parties
Section 4 of this Privacy Statement, Web Site Navigational Information, specifically addresses the information we or third parties collect through cookies and web beacons, and how you can control cookies through your Web browsers.Billing
Zentail uses a third—party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use Billing Information except for the sole purpose of credit card processing on the Company’s behalf.Compelled Disclosure
Zentail reserves the right to use or disclose information provided if required by law or if the Company reasonably believes that use or disclosure is necessary to protect the Company’s rights and/or to comply with a judicial proceeding, court order, or legal process.
7. International transfer of information collected
The Company primarily stores Data about Zentail Customers in the United States. To facilitate Zentail’s global operations, the Company may transfer and access such information from around the world, including from other countries in which the Company has operations. This Privacy Statement shall apply even if Zentail transfers Data about Zentail Customers to other countries.
8. Communications preferences
Zentail offers Visitors and Customers, who provide contact information a means to choose how the Company uses the information provided. You may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of the Company’s marketing emails.
9. Correcting and updating your information
Customers may update or change their registration information by editing their user or organization record. To update a user profile, please login to https://www.zentail.com with your username and password and click “Account Settings” on the navigation menu. To update an organization’s information, please login to https://www.zentail.com with your username and password and select “Account Settings” on the navigation menu. To update Billing Information or have your registration information deleted, please email [email protected] or call +1 (888) 366 - 8458. To discontinue your account, please email [email protected] or call +1 (888) 366 - 8458. Requests to access, change, or delete your information will be handled within 30 days.
10. Customer Data
Zentail’s Customers may electronically submit data or information to the Services for hosting and processing purposes (“Customer Data”). Zentail will not review, share, distribute, or reference any such Customer Data except as provided in Zentail’s Master Subscription Agreement, or as may be required by law. In accordance with Zentail’s Master Subscription Agreement, Zentail may access Customer Data only for the purpose of providing the Services or preventing or addressing service or technical problems or as may be required by law. Additional information about the Company’s privacy and security practices with respect to Customer Data is available here.
Zentail uses robust security measures to protect Data about Zentail Customers. Because the Company uses the Services to maintain Data about Zentail Customers, this information, which is stored in the Services, is secured in the same manner as described here.
12. Mobile applications
Without limiting the generality of this Privacy Statement, in addition to information gathered through its Web sites or submitted to its Services, Zentail may obtain information through applications (“Mobile Applications”) that Customers or their authorized individuals (“Users”) download to, and run on, their mobile devices (“Devices”). Mobile Applications provided by Zentail may obtain information from, or access data stored on, Users’ Devices to provide services related to the relevant Mobile Application. Information obtained to provide Mobile Application services may include information obtained in preparation for anticipated updates to those services. Mobile Applications may transmit information to and from Devices to provide the Mobile Application services.
13. Changes to this Privacy Statement
Zentail reserves the right to change this Privacy Statement. Zentail will provide notification of the material changes to this Privacy Statement through the Company’s Web sites at least thirty (30) business days prior to the change taking effect.
14. Contacting us
Questions regarding this Privacy Statement or the information practices of the Company’s Web sites should be directed to Zentail Privacy by emailing [email protected].
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